Toll Free (order only): 1-800-2-BUY-DYE (800-228-9393)
Hours of Operation: Monday-Friday 8:30 am - 5:00 pm EST
For Technical Assistance: 1-508-676-3838
Our voice mail and fax line is open 24 hours a day.
To order by fax: 1-508-676-3980
We only accept Prepaid orders with a (check or money order)
Credit cards (MasterCard, Visa, DISCOVER & American Express) are accepted.
There is no minimum order. We ship anywhere in the United States and throughout the world.
For International customers:
You may pay by Credit Card or check. Id paying by check, it must be in U.S. Funds and drawn at a U.S. Bank. Checks issued in U.S. funds, but not drawn at a U.S. Band are subject to a $25 bank service charge.
Orders must be on a signed purchase order. For all credit accounts, terms are either Net 10 or Net 30 days with a 1.5% per month charge on balance due over 35 days. There is a minimum finance charge of $0.50 per month on all outstanding balances under $10.00. Please note that new orders cannot be shipped if there is an outstanding balance. In order for us to bill you, we must have a purchase order number.
All shipments are made F.O.B. Fall River, MA. Whenever possible we ship via UPS and FEDEX GROUND, for this we need your full street address as they do not deliver to a post office box. We also ship by truck, when weight exceeds the UPS/FEDEX GROUND limit, and by U.S. Postal Service. We now offer Standard, Expedited, and Express UPS service to Canada. Call for details. For Post Office shipments, please be sure to add Insurance amount and include the Additional Postage. We do not ship without insuring the package. International purchaser assumes all duties, taxes and export paper fees.
Please contact us by mail, phone, fax, or email before returning anything. Returns must be made within 30 days of receipt of goods. You must have a return authorization number to receive a refund or replacement. Items returned for refund must be unopened and undamaged (unless by shipping). Color Charts, Books, and DVD's are non-returnable. There is no credit given for material returned without authorization. If your order is returned, all shipping charges plus a 25% restocking fee is applied to your account. This balance must be paid prior to shipping any future orders. If your check is returned, for whatever reason, you must submit a new check for the total plus a $25.00 returned check charge
In the event that an item is out of stock, we will contact you and leave you the decision to cancel the item. If we create a new order for the out of stock item it will be charged on the day it is shipped and not when it was initially ordered.
Inspect your shipment upon arrival and report any losses or damages to us within 10 days of receipt. If your order is damaged, keep the box and all packing materials and contact us at 1-800-2-BUY-DYE immediately.