If you have received a damaged package that consists of product exposure or a spill.....
In the event that we are closed and you should need immediate assistance, we suggest printing out a copy of the Safety Data Sheets (SDS) for each product in question. Each SDS will state the actual chemical name of the chemical you have purchased. Despite written for industrial use, you can find very useful and important information on how to deal with chemical spills and first aid.
If you may need further assistance after hours and weekends, please call ChemTel. at 800-255-3924 (within the United States) for instructions on what to do to protect your personal safety. For all countries outside of the United States, please call +1 01 813-248-0585.
If you should need the product replaced, please contact us at 1- 800-228-9393 during business hours and a customer service representative will gladly help you.